Review Extraction
Advanced text analytics platform leveraging psychology and artificial intelligence to interpret online customer reviews.
About Review Extraction
Symanto's Text Insights Platform enables in-depth analysis of online reviews by combining psychological insights with artificial intelligence. It captures not just what customers say but how they express themselves, revealing communication patterns and emotional tones. The platform offers free analysis for up to 500 reviews, making it accessible for businesses seeking valuable customer insights.
How to Use
Install the extension to collect reviews from popular review sites, then export the data as an Excel file. Upload the file directly to the Symanto Text Insights Platform to start analyzing customer feedback.
Features
- Seamless Excel file upload for review data
- Analyzes communication styles and emotional tone
- Free analysis for up to 500 reviews
- Combines psychology and AI for deeper insights
Use Cases
- Understanding customer sentiment and communication style
- Identifying emotional drivers in reviews
- Enhancing product development based on feedback
- Improving customer service strategies
- Market research and brand perception analysis
Best For
Product managersBrand managersCustomer service teamsMarket researchersData analystsMarketing professionals
Pros
- Provides detailed insights into communication patterns
- No cost for analyzing up to 500 reviews
- Leverages psychology with AI for comprehensive analysis
- Effortless review upload via Excel
Cons
- Requires review data in Excel format
- Limited free usage up to 500 reviews
FAQs
How do I upload reviews to the Symanto Text Insights Platform?
Use the provided extension to gather reviews from popular sites, export them as an Excel file, and upload the file directly to the platform.
Is there a free version of the Symanto Text Insights Platform?
Yes, the platform allows free analysis of up to 500 online reviews.
What types of reviews can I analyze with this platform?
You can analyze customer reviews from various online sources, including review sites and social media comments.
How does the platform analyze communication characteristics?
It uses AI combined with psychological models to identify emotional tones, communication styles, and underlying sentiments.
Can I analyze more than 500 reviews?
For larger datasets, additional plans or services may be required, as the free tier is limited to 500 reviews.