RightAnswers X
RightAnswers X streamlines enterprise knowledge management with seamless integrations and AI-driven search capabilities, enhancing organizational efficiency.
About RightAnswers X
RightAnswers X transforms enterprise knowledge access by simplifying integrations and leveraging AI-powered search technology. It reduces setup time and costs while connecting with multiple applications via a browser extension. The platform indexes content sources with AI, providing a unified view of search results. Users can easily capture knowledge by highlighting text and submitting it to Solution Manager for quick article creation, fostering continuous knowledge growth.
How to Use
Install the browser extension and configure settings in the admin console to enable RightAnswers X. It becomes accessible during browser-based tasks. Users can search across various content sources and capture new knowledge by highlighting text and submitting it directly to Solution Manager for rapid article creation.
Features
- Simple integration setup
- In-app content capture
- Browser-based knowledge access
- AI-powered search across multiple sources
Use Cases
- Customer support teams accessing CRM knowledge
- HR departments managing resource information
- IT service desks integrating knowledge into ITSM tools
Best For
Pros
- Enables scalable knowledge delivery
- Quick setup reduces time and costs
- AI-driven search finds relevant information fast
- Compatible with numerous browser-based applications
- In-app knowledge capture simplifies content creation
Cons
- Dependent on browser-based applications for integration
- Effectiveness relies on quality of knowledge sources
- May require initial setup and user training