Sendbird
AI-powered customer service platform for automated support and engagement.
About Sendbird
Sendbird provides an AI-driven customer support platform that enables businesses to develop autonomous AI agents for support and sales. It integrates omnichannel AI with communication APIs to deliver instant assistance across mobile, web, SMS, and email. The platform enhances resolution rates, shortens response times, and consolidates customer insights for better service.
How to Use
Integrate Sendbird’s AI agent platform with your existing support systems to provide seamless support across all channels. Easily build, test, and manage your AI support workforce from a centralized dashboard.
Features
- Consolidated customer insights
- Omnichannel AI agent engine
- Intuitive AI agent builder
- Proactive customer engagement
- Enterprise-grade security and compliance
Use Cases
- Offer 24/7 instant support via mobile, web, social media, SMS, or email.
- Engage customers proactively with AI agents that predict needs.
- Unify omnichannel conversations into comprehensive customer insights.
Best For
Product managersB2B software providersOn-demand service providersRetail businessesCustomer support teamsFintech companiesEngineering teamsSales departments
Pros
- Enhances resolution rates and reduces response times
- Supports omnichannel customer interactions
- Scalable AI customer support solutions
- Dedicated professional support team
- Security and compliance at enterprise level
Cons
- No free trial; personalized demo available instead
- Pricing varies based on usage, as it is consumption-based
FAQs
What is Sendbird AI for customer support?
Sendbird AI is an omnichannel platform that enables businesses to automate support and sales conversations. It allows companies to build autonomous AI agents, re-engage customers proactively, and keep humans involved for complex issues, all while integrating communication APIs for seamless connectivity.
How does Sendbird AI support customer service operations?
Sendbird AI detects customer intent, responds accurately, and adapts through real-time interactions. It quickly resolves common issues and escalates complex cases to human agents with full context, improving customer satisfaction and resolution efficiency.
In what ways does Sendbird AI improve response times and resolution rates?
Sendbird AI provides instant, precise responses across all customer channels, including mobile, web, SMS, email, and social media. It handles complex queries and routes them to human agents when necessary, significantly reducing response times and increasing resolution success.
Is Sendbird AI compliant with data privacy regulations and secure?
Yes. Sendbird AI complies with GDPR, CCPA, HIPAA, and other data privacy standards. All conversations are encrypted during transit and storage, ensuring robust security and privacy for your customer data.
What is the pricing model for Sendbird AI, and is there a free trial?
Sendbird offers flexible, consumption-based pricing tailored to your conversation volume. While a free trial is not available, you can request a personalized demo to assess its capabilities and discuss custom pricing options.
What support options does Sendbird provide for AI customer service?
Sendbird offers dedicated support through its professional services team, including SLA-backed support plans. Experts assist with deployment, optimization, and ongoing improvements to maximize your AI support investment.