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Smith.ai

Smith.ai

Round-the-clock AI-powered and human-operated reception, outreach, and live chat solutions for seamless customer engagement.

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AI Call CenterAI ChatbotAI AssistantAI Customer ServiceAI SchedulingAI Lead Generation

About Smith.ai

Smith.ai delivers 24/7 customer engagement through a blend of artificial intelligence and human agents. Their services include virtual receptionists based in North America for call answering and intake, outreach campaigns for sales and support, and AI-driven web chat, SMS, and social messaging. Designed to help businesses capture leads, enhance customer interactions, and streamline operations, Smith.ai offers flexible solutions for various organizational needs.

How to Use

Register for a plan—either AI Receptionist or Virtual Receptionists—set up your profile in minutes, and start receiving calls immediately. You can forward your existing number or use a dedicated Smith.ai number. Calls are handled by AI or human agents, with options for lead screening, appointment booking, and CRM integration. Additionally, you can activate outreach campaigns and web chat to proactively engage customers.

Features

  • Around-the-clock call answering and management
  • Outbound outreach campaigns for sales and support
  • Online appointment booking system
  • AI-powered reception for efficient call intake
  • Secure payment processing
  • Call recording and detailed transcriptions
  • Bilingual support in Spanish
  • AI-driven web chat, SMS, and social messaging
  • Lead qualification, screening, and intake
  • Seamless CRM integration
  • Professional virtual receptionists for human-first answering and scheduling

Use Cases

  • Managing customer inquiries and scheduling property tours.
  • Handling new client intake, setting appointments, and routing legal clients for law firms.
  • Reducing missed calls and voicemails to retain potential clients.
  • Supporting sales teams with 24/7 chat and rapid lead response.
  • Updating CRM data automatically and managing maintenance requests for property managers.
  • Converting callers into clients and booking jobs around the clock for home service providers.
  • Providing after-hours support and escalating urgent issues to human agents.

Best For

Software and SaaS providersFinancial professionalsBeauty salons and spasSolo entrepreneursSmall and medium-sized businessesLegal and law firmsFranchise ownersMarketing and advertising agenciesLarge enterprisesMedical and wellness clinicsConstruction and contracting firmsProperty management companiesHome service providersPet care services

Pros

  • 30-day money-back guarantee for new clients.
  • Flexible month-to-month billing with no long-term contracts.
  • Integrates seamlessly with popular business tools like CRM and calendars.
  • Cost-effective alternative to hiring in-house receptionists.
  • North America-based agents ensure high-quality customer interactions.
  • High answer rate of 99.7% with human-first service.
  • Combines AI efficiency with human flexibility.
  • Customizable call handling and add-on options.
  • 24/7 availability minimizes missed opportunities.
  • No charges for spam or wrong numbers.

Cons

  • AI-first answering may be less suitable for highly complex or sensitive calls.
  • Overage fees apply if call volume exceeds plan limits.
  • Some advanced features like appointment booking and SMS notifications incur additional per-call charges.

Pricing Plans

Choose the perfect plan. All plans include 24/7 support.

Starter Plan (Virtual Receptionists)

$292.50/month

Includes 30 calls with one free transfer number. Additional calls billed at $11 each. Ideal for solopreneurs and small teams.

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Most Popular

Basic Plan (Virtual Receptionists)

$787.50/month

Allows up to 90 calls and two free transfer numbers. Additional calls are $10 each. Suitable for growing businesses.

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Pro Plan (Virtual Receptionists)

$2,025/month

Supports 300 calls with ten free transfer numbers. Additional calls cost $8 each. Designed for established organizations.

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Enterprise Plan (Virtual Receptionists)

Custom Pricing

Tailored for high-volume needs with custom transfer destinations. Pricing varies based on requirements.

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AI Receptionist

Starting at $97.50/month

AI-enabled answering for simple intake, appointment setting, and general inquiries, suitable for any call volume.

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FAQs

How does the money-back guarantee work?
New clients enjoy a 30-day money-back guarantee. If you're unsatisfied within the first two weeks, contact support@smith.ai for a full refund of your initial plan and eligible add-ons, up to $1,000. Overage calls or chats are not refundable.
Is a contract required to use Smith.ai services?
No, all plans are month-to-month with no long-term commitments. You can cancel at any time and are billed through the end of your current billing cycle.
Can I upgrade or downgrade my plan?
Yes, plan changes are available anytime by contacting support@smith.ai. Your new billing rate takes effect the following month.
Are spam calls included in my usage quota?
No. Calls flagged with valid caller ID are not charged if identified as spam or unsolicited sales.
Why is billing based on calls rather than minutes?
Billing per call offers transparency and cost savings. It ensures receptionists spend adequate time with each caller without rushing.
What if I don’t need 24/7 answering?
You can set specific answering hours. Calls outside those hours can go to your preferred number or voicemail, with no change in per-call pricing.
Do multiple staff members need individual accounts?
No, Smith.ai acts as a virtual front desk for your entire team. Routing numbers are supported based on your plan—up to two in Basic, ten in Pro, with additional options available.
Are discounts available for longer commitments?
Yes, a 10% discount applies when subscribing for 12 months or more.