Solidroad 2.0
Solidroad is an AI-powered platform designed to enhance customer support and sales teams through automated training, quality assurance, and personalized coaching, ultimately boosting customer satisfaction and reducing operational costs.
About Solidroad 2.0
Solidroad is an AI-driven training and assessment platform tailored for customer-facing teams. It automates the creation and delivery of sales and support training at scale, reviews all customer interactions, and provides personalized simulations for human agents along with AI refinement suggestions. Its goal is to improve CSAT scores while controlling costs by delivering actionable insights and customized training experiences.
How to Use
Solidroad seamlessly connects with tools like Salesforce Service Cloud, Zoho, and Intercom. Users can evaluate various conversation types, generate detailed reports, and develop AI-driven training simulations based on real customer interactions. The platform also offers quality assurance insights to fine-tune AI agents effectively.
Features
- Automated conversation review workflows
- Scalable, AI-driven training simulations
- Advanced AI quality assurance
- Real-time agent performance dashboards
- Personalized feedback for agents
- AI-based training modules
Use Cases
- Reducing coaching time
- Lowering operational costs
- Boosting agent productivity
- Enhancing customer satisfaction scores
- Accelerating new hire ramp-up
- Improving quality assurance without additional staff
Best For
Pros
- Delivers actionable insights for every customer interaction
- Provides tailored training simulations for agents
- Helps improve CSAT scores cost-effectively
- Automates review and feedback processes
- Integrates smoothly with CRM and communication tools
- Offers real-time performance monitoring
Cons
- Pricing details are not publicly available
- Effectiveness hinges on quality of customer interaction data
- Setup may require time for integration with existing systems