spiralup.co

AI-driven platform designed for comprehensive customer feedback analysis and issue detection.

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About spiralup.co

Spiral is an AI-enabled customer feedback platform that transforms support data by identifying issues across multiple channels, monitoring unseen gaps, and analyzing underlying causes. It classifies customer interactions into a unified taxonomy of actionable intents using AI, enabling centralized tracking of support, customer experience, and product issues. The AI Agent addresses complex support, CX, and product questions to enhance processes, training, and product quality. It seamlessly integrates with most CRMs and data sources, providing prompt issue detection and delivering insights directly through data feeds.

How to Use

Use Deep AI Research to analyze customer feedback from reviews, NPS surveys, live chats, phone calls, attributes, and metadata. Spiral classifies interactions into actionable categories, tracks issues, and alerts you before problems escalate. Integrate Spiral with your CRM and contact center to improve processes, operations, agent training, and product development.

Features

Real-time issue detection with instant alerts

Unified taxonomy for actionable customer intents

Easy integration with CRMs and feedback sources

AI-powered support and customer service assistant

Proactive customer issue identification

Use Cases

Automatic detection of customer issues

Enhancing operational efficiency and product quality

Identifying top customer contact reasons early

Organizing unstructured interactions for actionable insights

Best For

Content CreatorsMarketing TeamsExecutive LeadersProduct ManagersCustomer Support Teams

Pros

Enterprise-grade AI at an affordable price

Cost-effective issue detection saves resources

Reduces manual data reporting efforts

Seamless integration with existing CRM and data systems

Enhances customer experience through proactive issue resolution

Cons

Pricing details for Bug Hunter and Issue Vulture plans require direct contact

Limited features available in the free Observer plan

Pricing Plans

Choose the perfect plan for your needs. All plans include 24/7 support and regular updates.

Observer

A limited, informative dashboard ideal for individual users to explore Spiral insights. Includes 1 Sight AI™ Dashboard user, quarterly basic report, up to 2 feedback channels, top 5 insights, and public feedback scanning.

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Bug Hunter

A real-time dashboard for tracking public reviews. Suitable for small teams handling high-volume feedback from up to 4 sources. Includes up to 10 Sight AI™ Dashboard users, comprehensive reports, all detected insights, public feedback scanning, and real-time monitoring.

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Issue Vulture™

Our flagship omnichannel solution that consolidates public feedback and private support data into a centralized dashboard. Designed for medium to large enterprises aiming to monitor extensive customer feedback. Offers unlimited users, full reporting, unlimited feedback channels, all insights, private feedback tracking, and real-time issue detection, including technical support.

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Frequently Asked Questions

Find answers to common questions about spiralup.co

What is Spiral's main function?

Spiral leverages AI to analyze support data, detect issues across channels, identify blind spots, and analyze root causes for improved customer support.

How does Spiral categorize customer interactions?

Spiral uses AI to classify all customer interactions into a unified taxonomy of actionable intents.

What data sources can Spiral analyze?

Spiral can process feedback from reviews, NPS surveys, live chats, phone calls, attributes, and metadata.

How fast can Spiral be implemented?

Spiral can be set up in just a few days, adding an enterprise-grade AI analysis layer to your CRM and contact center systems.