spiralup.co
AI-driven platform designed for comprehensive customer feedback analysis and issue detection.
About spiralup.co
Spiral is an AI-enabled customer feedback platform that transforms support data by identifying issues across multiple channels, monitoring unseen gaps, and analyzing underlying causes. It classifies customer interactions into a unified taxonomy of actionable intents using AI, enabling centralized tracking of support, customer experience, and product issues. The AI Agent addresses complex support, CX, and product questions to enhance processes, training, and product quality. It seamlessly integrates with most CRMs and data sources, providing prompt issue detection and delivering insights directly through data feeds.
How to Use
Use Deep AI Research to analyze customer feedback from reviews, NPS surveys, live chats, phone calls, attributes, and metadata. Spiral classifies interactions into actionable categories, tracks issues, and alerts you before problems escalate. Integrate Spiral with your CRM and contact center to improve processes, operations, agent training, and product development.
Features
- Real-time issue detection with instant alerts
- Unified taxonomy for actionable customer intents
- Easy integration with CRMs and feedback sources
- AI-powered support and customer service assistant
- Proactive customer issue identification
Use Cases
- Automatic detection of customer issues
- Enhancing operational efficiency and product quality
- Identifying top customer contact reasons early
- Organizing unstructured interactions for actionable insights
Best For
Pros
- Enterprise-grade AI at an affordable price
- Cost-effective issue detection saves resources
- Reduces manual data reporting efforts
- Seamless integration with existing CRM and data systems
- Enhances customer experience through proactive issue resolution
Cons
- Pricing details for Bug Hunter and Issue Vulture plans require direct contact
- Limited features available in the free Observer plan
Pricing Plans
Choose the perfect plan. All plans include 24/7 support.
Observer
A limited, informative dashboard ideal for individual users to explore Spiral insights. Includes 1 Sight AI™ Dashboard user, quarterly basic report, up to 2 feedback channels, top 5 insights, and public feedback scanning.
Get StartedBug Hunter
A real-time dashboard for tracking public reviews. Suitable for small teams handling high-volume feedback from up to 4 sources. Includes up to 10 Sight AI™ Dashboard users, comprehensive reports, all detected insights, public feedback scanning, and real-time monitoring.
Get StartedIssue Vulture™
Our flagship omnichannel solution that consolidates public feedback and private support data into a centralized dashboard. Designed for medium to large enterprises aiming to monitor extensive customer feedback. Offers unlimited users, full reporting, unlimited feedback channels, all insights, private feedback tracking, and real-time issue detection, including technical support.
Get Started