Spokk
Spokk is an intuitive platform for gathering customer feedback and generating AI-crafted reviews to enhance your online reputation.
About Spokk
Spokk simplifies customer feedback collection and review generation with AI-powered drafts. It helps businesses gather insights, motivate customers to share reviews on platforms like Google and Trustpilot, and streamline reputation management for improved online visibility.
How to Use
Send feedback forms via SMS, Messenger, or QR codes. Customers submit their feedback, and Spokk generates AI-crafted review drafts. You can respond to feedback and encourage customers to publish reviews on popular online platforms.
Features
- Easy customer feedback collection through short surveys
- Performance tracking for staff efficiency
- Respond to customer feedback via email
- Generate and distribute discount coupons
- AI-assisted review drafting
- Customizable feedback attributes for tailored insights
Use Cases
- E-commerce and retail businesses can enhance customer experience and satisfaction.
- Healthcare providers can gather patient feedback on care quality and service.
- Gyms and fitness centers can monitor member satisfaction with facilities and classes.
- Restaurants and cafes can collect feedback on food quality and service standards.
Best For
Pros
- Track staff performance through customer ratings
- AI-generated review drafts save time and effort
- Easily respond to feedback and close the feedback loop
- Simplify customer feedback collection and review creation
- Reward customers with coupons for their feedback
- Integrates seamlessly with major review platforms
Cons
- Pricing may be challenging for small businesses
- Effectiveness depends on customer willingness to provide feedback and reviews
- AI review generation may not always capture full customer sentiment
Pricing Plans
Choose the perfect plan. All plans include 24/7 support.
Tier 1
Includes 600 responses per year, AI-generated review drafts, feedback reply and coupon distribution, staff performance metrics, unlimited locations and contacts, one manager and one link sender, custom domain connection, verified SMS feedback requests, and additional responses for $1 each.
Get StartedTier 2
Offers 1,800 responses annually, AI review drafts, feedback replies, coupons, staff performance tracking, unlimited locations and contacts, two managers and two link senders, custom domain, verified SMS feedback, and additional responses at $1 each.
Get StartedTier 3
Provides 3,600 responses yearly, AI-generated reviews, feedback responses, coupons, staff performance insights, unlimited locations and contacts, three managers and five link senders, custom domain, verified SMS requests, and extra responses at $1 each.
Get StartedEnterprise
Offers unlimited responses every month, AI review generation, feedback reply capability, coupon distribution, staff performance measurement, unlimited locations and contacts, unlimited team members, custom domain setup, and verified SMS feedback requests.
Get Started