Stonly
A comprehensive knowledge management platform designed to enhance customer support through AI-driven automation and self-service solutions.
About Stonly
Stonly is an advanced knowledge management platform that streamlines customer support by creating clear guides and self-help resources. It helps improve customer satisfaction, lower support costs, and accelerate agent training. Featuring AI-powered insights, personalized content, and process automation, it enables businesses to efficiently support millions of customers worldwide.
How to Use
Create customized guides, checklists, and knowledge bases tailored to each customer's needs. Support agents with decision trees and real-time guidance, while empowering customers to resolve issues independently. Leverage data insights to deliver relevant content efficiently.
Features
- AI-driven self-service support
- Seamless integration with support and data platforms
- Automated workflows and processes
- Dynamic knowledge base management
- Interactive decision trees for agents
- Personalized content delivery
Use Cases
- Enable customers to self-serve more efficiently
- Accelerate agent onboarding and training
- Enhance support quality with guided decision-making
- Deliver instant resolutions through AI-powered FAQs
Best For
Pros
- Reduces onboarding time for support agents
- Boosts customer satisfaction levels
- Diminishes support ticket volume
- Speeds up resolution times
- Enhances service speed and accuracy
- Keeps knowledge content accurate and current
Cons
- No specific drawbacks were identified in the available information.