Stonly Browser Extension

Stonly offers contextual guidance and comprehensive knowledge bases to enhance customer service and support team efficiency.

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About Stonly Browser Extension

Stonly is a versatile platform that enables embedding contextual guidance on any webpage. It allows creation of interactive guides, decision trees, AI-driven answers, automations, walkthroughs, checklists, and knowledge bases. The platform includes a CSS selector picker and a user-friendly Wizard to design tailored support content for both customers and support agents.

How to Use

Embed the Stonly widget on your website to provide contextual assistance. Use the CSS selector picker to target specific page elements and craft guides with the intuitive Wizard for customized support experiences.

Features

AI-powered answer generation

Intuitive guide creation Wizard

Comprehensive knowledge bases

Decision tree development

Interactive walkthroughs

Step-by-step instructional guides

Checklists for complex processes

CSS selector element picker

Automation of support tasks

Embedded contextual guidance widget

Use Cases

Creating decision trees for troubleshooting support

Delivering step-by-step guidance to website visitors

Providing interactive onboarding walkthroughs

Integrating AI answers into help centers

Automating routine customer service tasks

Developing centralized knowledge bases for teams

Supplying checklists for intricate procedures

Best For

Product managersTraining teamsCustomer support agentsKnowledge managersSupport teams

Pros

Includes a CSS selector tool for precise element targeting

Facilitates customer self-service options

Features an easy-to-use Wizard for guide creation

Supports multiple guidance formats like decision trees and walkthroughs

Enables embedding guidance on any webpage

Enhances customer service efficiency

Cons

Setup may require some technical expertise

Needs website integration for full functionality

Guide quality impacts overall effectiveness

Frequently Asked Questions

Find answers to common questions about Stonly Browser Extension

What is the main purpose of Stonly?

Stonly helps embed interactive guides, decision trees, AI answers, and automations to improve customer support and website assistance.

How can I create guides with Stonly?

Use the built-in Wizard to design guides and the CSS selector picker to target specific webpage elements.

Can I embed AI answers in my support content?

Yes, Stonly allows integration of AI-powered answers to provide instant, relevant support responses.

Is technical knowledge required to set up Stonly?

Basic technical skills are helpful for integration, but the platform offers user-friendly tools for guide creation.

What types of guidance tools does Stonly offer?

Stonly provides decision trees, step-by-step guides, walkthroughs, checklists, and knowledge bases.