Supermoon
Advanced AI-powered e-commerce and customer service communication management software designed to streamline business interactions.
About Supermoon
Supermoon is an innovative communication platform combining AI and automation to enhance e-commerce and customer service operations. It helps businesses deliver exceptional support, strengthen customer relationships, and save time through intelligent messaging solutions.
How to Use
Configure your AI assistant, connect essential support channels, and automate daily tasks. Use features like AI Live Chat, Smart Contact Forms, and AI Messaging Assistant to personalize and streamline customer interactions efficiently.
Features
- Customer Relationship Management (CRM)
- AI Customization Options
- Smart Contact Form Integration
- AI-Generated Message Summaries
- Team Collaboration Chat
- Shopify Integration
- AI-Assisted Message Drafting
- Live Chat Support
- AI Sentiment Analysis
- Shared Support Inbox
- Omnichannel Messaging Platform
- AI Phone Support Assistant
Use Cases
- Creating personalized customer messages with AI assistance
- Managing inquiries across multiple channels from a single platform
- Automating responses to customer questions
- Enhancing team communication and coordination
- Providing instant support through AI-enabled contact forms
Best For
E-commerce businessesCustomer support teamsSales and marketing departmentsSupport agents
Pros
- Supports multiple channels seamlessly
- Reduces operational time with automation
- Enhances efficiency using AI-powered tools
- Integrates smoothly with Shopify
- Simplifies communication management
- Boosts customer satisfaction levels
- Facilitates team collaboration
Cons
- AI reliance requires ongoing training and oversight
- Cost varies based on selected plan
- Initial setup and system integration needed
Pricing Plans
Choose the perfect plan. All plans include 24/7 support.
FAQs
What are the differences among the available plans, and which is best for my team?
All plans include a 14-day free trial of the Pro plan. After trial, choose from Starter, Growth, Pro, or Ultra based on your needs. Plans differ mainly in AI Reply credits per month, with all offering unlimited teammates, integrations, and messages. The Starter plan is ideal for individuals, offering 100 AI Replies, chat history, and sentiment analysis. Growth suits small teams with 500 Replies and onboarding support. Pro provides 1,500 Replies for growing teams, while Ultra offers 5,000 Replies plus dedicated support for larger organizations.
Do unused AI Replies roll over to the next billing cycle?
No, unused AI Reply credits do not carry over. Usage resets at the start of each billing period according to your plan.
What exactly counts as an AI Reply?
An AI Reply includes automated responses such as email drafts, social media rewrites, chat auto-answers, and contact form suggestions, generated by the system each month.
Can I buy additional AI Reply Credits if needed?
Yes, you can purchase extra AI Replies at a rate of $10 per 100 replies to meet increased demand.
Are white labeling options available for the Smart Contact Form and MoonChat?
Yes, all plans include white labeling features. You can customize branding in the respective settings sections.