TheLoops
An AI-powered customer experience (CX) operations platform that delivers real-time insights to enhance support efficiency and overall satisfaction.
About TheLoops
TheLoops is an advanced CX operations platform utilizing AI technology to empower support and success teams with real-time insights into customer interactions, agent performance, and product feedback. It offers immediate visibility into revenue trends and customer behaviors without requiring a dedicated data team. The platform includes AI Agents for customer support, providing features such as quality monitoring, voice of the customer analysis, and instant troubleshooting to boost operational efficiency.
How to Use
Integrate TheLoops with your data sources within an hour. Build AI Agents in a day and start seeing measurable ROI in less than a month. The platform offers tools like AI Agent Copilot, auto-tagging, intelligent ticket routing, escalation prediction, and proactive backlog management for seamless support operations.
Features
- Auto-tagging with Intelligent Routing
- Escalation Risk Prediction
- Customer Feedback Analysis
- AI-Powered Search Capabilities
- Support Quality Assurance Monitoring
- AI Autopilot for Support Tasks
- Trend Analysis of Topics
- Automated Knowledge Generation
- Predictive Customer Satisfaction (CSAT)
- AI Agent Assistance (Copilot)
- Proactive Backlog and Queue Management
Use Cases
- Automated Support Quality Monitoring
- Analyzing Customer Feedback Data
- Predicting and Preventing Support Escalations
- Smart Routing of Support Tickets
- Enhancing Agent Productivity
Best For
Pros
- Ensures data security with enterprise-grade compliance
- Enhances agent productivity and performance
- Provides real-time insights into customer behavior
- Reduces costs through automation and efficiency
- Utilizes AI for faster, smarter support workflows
Cons
- Requires integration with existing support systems
- Initial setup may need time and configuration
- Support team size may influence effectiveness
Pricing Plans
Choose the perfect plan. All plans include 24/7 support.
Professional Plan
Start leveraging AI with three integrations, gain real-time insights, prioritize support tickets using sentiment analysis, and access operational analytics. Includes predictive escalations, proactive backlog management, and multiple data and CRM connectors.
Get StartedEnterprise Plan
Scale your support operations strategically with five integrations, AI-driven insights, advanced prioritization, comprehensive analytics, predictive support escalation, proactive backlog control, and extensive connector options.
Get Started