TheLoops

An AI-powered customer experience (CX) operations platform that delivers real-time insights to enhance support efficiency and overall satisfaction.

Visit Site

AI Agent AI Customer Service AI Copilot AI Knowledge Management AI Productivity Tools AI Task Management AI Workflow AI Chatbot

About TheLoops

TheLoops is an advanced CX operations platform utilizing AI technology to empower support and success teams with real-time insights into customer interactions, agent performance, and product feedback. It offers immediate visibility into revenue trends and customer behaviors without requiring a dedicated data team. The platform includes AI Agents for customer support, providing features such as quality monitoring, voice of the customer analysis, and instant troubleshooting to boost operational efficiency.

How to Use

Integrate TheLoops with your data sources within an hour. Build AI Agents in a day and start seeing measurable ROI in less than a month. The platform offers tools like AI Agent Copilot, auto-tagging, intelligent ticket routing, escalation prediction, and proactive backlog management for seamless support operations.

Features

Auto-tagging with Intelligent Routing

Escalation Risk Prediction

Customer Feedback Analysis

AI-Powered Search Capabilities

Support Quality Assurance Monitoring

AI Autopilot for Support Tasks

Trend Analysis of Topics

Automated Knowledge Generation

Predictive Customer Satisfaction (CSAT)

AI Agent Assistance (Copilot)

Proactive Backlog and Queue Management

Use Cases

Automated Support Quality Monitoring

Analyzing Customer Feedback Data

Predicting and Preventing Support Escalations

Smart Routing of Support Tickets

Enhancing Agent Productivity

Best For

Support ManagersCustomer Success LeadersCX ProfessionalsSupport TeamsSupport Operations

Pros

Ensures data security with enterprise-grade compliance

Enhances agent productivity and performance

Provides real-time insights into customer behavior

Reduces costs through automation and efficiency

Utilizes AI for faster, smarter support workflows

Cons

Requires integration with existing support systems

Initial setup may need time and configuration

Support team size may influence effectiveness

Pricing Plans

Choose the perfect plan for your needs. All plans include 24/7 support and regular updates.

Professional Plan

Start leveraging AI with three integrations, gain real-time insights, prioritize support tickets using sentiment analysis, and access operational analytics. Includes predictive escalations, proactive backlog management, and multiple data and CRM connectors.

Get Started

Enterprise Plan

Scale your support operations strategically with five integrations, AI-driven insights, advanced prioritization, comprehensive analytics, predictive support escalation, proactive backlog control, and extensive connector options.

Get Started

Frequently Asked Questions

Find answers to common questions about TheLoops

What is the minimum number of support agents needed to implement?

We recommend starting with 25 to 30 support agents for optimal results.

Can I develop a similar platform internally?

Building and maintaining an AI platform of this complexity requires a dedicated team of data scientists over months, making TheLoops a quicker, turnkey solution.

How many data integrations are necessary to begin?

You can start with as few as three integrations, but connecting more sources provides deeper insights.

How does TheLoops define customer experience (CX)?

We see CX as a collaborative effort involving support, success, product, and engineering teams working together.

Does TheLoops replace existing customer success tools?

No, it complements them by integrating AI-driven insights to help predict churn and improve customer retention.