Thena

AI-powered customer support platform designed for B2B teams to streamline ticket management and enhance customer experience.

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About Thena

Thena is an advanced AI-driven customer support platform tailored for modern B2B teams. It simplifies ticket resolution, account management, and customer engagement through a unified interface. Supporting omni-channel communication across Slack, Discord, Email, MS Teams, and Web chat, Thena seamlessly integrates AI with human oversight to deliver next-generation support. The platform automates workflows, centralizes customer data, and connects effortlessly with various apps and APIs to optimize support operations.

How to Use

Thena consolidates messages from multiple channels into organized support tickets. Users can leverage AI to autonomously respond, assign fields, create tickets, and escalate issues. The platform enables automation of support workflows by combining AI and human actions, centralizes customer information, and integrates with other tools. Teams can manage tickets across multiple boards, set up custom groups, auto-assign tickets, customize fields, establish SLAs, and monitor performance metrics effectively.

Features

Comprehensive knowledge base management

Unified customer account profiles

Real-time performance analytics

Customizable fields, SLA setup, notifications, and ticket routing

Multi-role ticketing with flexible boards and access controls

Enterprise-level security standards

Omni-channel support including Slack, Discord, Email, MS Teams, and Web chat

Automated workflows combining AI and human interventions

Seamless app integrations and robust API access

AI-powered ticket detection, summarization, tagging, and auto-responses

Customer satisfaction (CSAT) collection and analysis

Next-gen ticketing combining AI automation with human oversight

Autonomous support features powered by AI automation

Use Cases

Managing tickets directly from Slack and MS Teams channels

Automating support responses with AI agents

Gathering and analyzing customer satisfaction feedback

Resolving support tickets efficiently across multiple channels

Automating repetitive ticket workflows and internal processes

Transforming emails and web chats into trackable support tickets

Streamlining team collaboration with customizable ticket boards

Centralizing customer account data for better team coordination

Best For

Level 1 support agentsCustomer success engineersHigh-volume support teamsOrganizations seeking support automationCustomer service managersTeams requiring unified communication channelsB2B support teams

Pros

Automates complex support workflows, boosting efficiency.

Ensures enterprise-grade security for customer data protection.

Centralizes customer information to improve team collaboration and insights.

Unifies messages from multiple channels into a single platform.

Combines AI with human oversight for modern, efficient ticketing.

Offers extensive customization of ticket workflows, fields, and routing.

Provides specialized AI support for B2B customer service.

Flexible pricing plans from free to enterprise, with AI features included.

Delivers detailed analytics and performance insights.

Cons

No significant drawbacks noted.

Pricing Plans

Choose the perfect plan for your needs. All plans include 24/7 support and regular updates.

Free

$0 per user/month

Includes up to 10 user seats, 1,000 tickets monthly, support for Slack and email, account management, and 2 help centers. Features baseline AI ticket detection, summaries, tagging, and assistant.

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Standard

$79 per user/month

Includes all Free plan features plus Web chat, Agent Studio, MCP, and API access. Offers AI auto-responses, AI co-pilot, and AI-driven workflows. Billing is annual.

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Enterprise

Includes all Standard features plus custom AI agent deployments, MS Teams integration, advanced security, unlimited MCP, and enterprise API access.

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Frequently Asked Questions

Find answers to common questions about Thena

What is Thena?

Thena is an AI-powered customer support platform designed for B2B teams to streamline ticket management, account handling, and customer engagement across multiple channels.

What AI features does Thena offer?

Thena provides AI ticket detection, summaries, tagging, auto-responses, an AI assistant, and customizable AI agents to enhance support efficiency.

Is there a free plan available?

Yes, Thena offers a free plan with up to 10 users, 1,000 tickets monthly, Slack and email support, and essential AI features.

Which communication channels are supported?

Thena integrates with Slack, Discord, Email, MS Teams, and Web chat to unify customer messages into organized tickets.

Can Thena automate support tasks?

Absolutely. Thena automates responses, ticket creation, escalation, and other support workflows by combining AI and human actions.