Thena
AI-powered customer support platform designed for B2B teams to streamline ticket management and enhance customer experience.
About Thena
Thena is an advanced AI-driven customer support platform tailored for modern B2B teams. It simplifies ticket resolution, account management, and customer engagement through a unified interface. Supporting omni-channel communication across Slack, Discord, Email, MS Teams, and Web chat, Thena seamlessly integrates AI with human oversight to deliver next-generation support. The platform automates workflows, centralizes customer data, and connects effortlessly with various apps and APIs to optimize support operations.
How to Use
Thena consolidates messages from multiple channels into organized support tickets. Users can leverage AI to autonomously respond, assign fields, create tickets, and escalate issues. The platform enables automation of support workflows by combining AI and human actions, centralizes customer information, and integrates with other tools. Teams can manage tickets across multiple boards, set up custom groups, auto-assign tickets, customize fields, establish SLAs, and monitor performance metrics effectively.
Features
- Comprehensive knowledge base management
- Unified customer account profiles
- Real-time performance analytics
- Customizable fields, SLA setup, notifications, and ticket routing
- Multi-role ticketing with flexible boards and access controls
- Enterprise-level security standards
- Omni-channel support including Slack, Discord, Email, MS Teams, and Web chat
- Automated workflows combining AI and human interventions
- Seamless app integrations and robust API access
- AI-powered ticket detection, summarization, tagging, and auto-responses
- Customer satisfaction (CSAT) collection and analysis
- Next-gen ticketing combining AI automation with human oversight
- Autonomous support features powered by AI automation
Use Cases
- Managing tickets directly from Slack and MS Teams channels
- Automating support responses with AI agents
- Gathering and analyzing customer satisfaction feedback
- Resolving support tickets efficiently across multiple channels
- Automating repetitive ticket workflows and internal processes
- Transforming emails and web chats into trackable support tickets
- Streamlining team collaboration with customizable ticket boards
- Centralizing customer account data for better team coordination
Best For
Pros
- Automates complex support workflows, boosting efficiency.
- Ensures enterprise-grade security for customer data protection.
- Centralizes customer information to improve team collaboration and insights.
- Unifies messages from multiple channels into a single platform.
- Combines AI with human oversight for modern, efficient ticketing.
- Offers extensive customization of ticket workflows, fields, and routing.
- Provides specialized AI support for B2B customer service.
- Flexible pricing plans from free to enterprise, with AI features included.
- Delivers detailed analytics and performance insights.
Cons
- No significant drawbacks noted.
Pricing Plans
Choose the perfect plan. All plans include 24/7 support.
Free
Includes up to 10 user seats, 1,000 tickets monthly, support for Slack and email, account management, and 2 help centers. Features baseline AI ticket detection, summaries, tagging, and assistant.
Get StartedStandard
Includes all Free plan features plus Web chat, Agent Studio, MCP, and API access. Offers AI auto-responses, AI co-pilot, and AI-driven workflows. Billing is annual.
Get StartedEnterprise
Includes all Standard features plus custom AI agent deployments, MS Teams integration, advanced security, unlimited MCP, and enterprise API access.
Get Started