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Tidio Copilot

Tidio Copilot

Free AI assistant for helpdesks that automates approximately 30% of support tasks, enhancing efficiency.

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About Tidio Copilot

Tidio Copilot is a complimentary AI-powered assistant designed to boost helpdesk team productivity. Available as a Chrome extension, it seamlessly integrates with platforms like Zendesk, Intercom, Gorgias, and Gmail. Copilot analyzes conversations across channels such as live chat, email, and social media to provide accurate response suggestions aligned with your brand. It aims to automate up to 30% of support workload while using a dedicated knowledge base to ensure factual, on-brand replies. Built with enterprise-level security, it leverages Anthropic's Claude AI, offering top-tier data protection, encryption, and compliance with GDPR and CCPA regulations.

How to Use

Install the free Chrome extension, create a free Tidio account, upload your knowledge base and FAQs, then start using AI-suggested responses in your helpdesk. You can modify or dismiss suggestions as needed for optimal support.

Features

  • AI-driven response suggestions for faster support
  • Custom knowledge base for accurate, on-brand replies
  • Automates approximately 30% of support tasks
  • Integrates smoothly with Zendesk, Intercom, Gorgias, and Gmail
  • Completely free to use
  • Enterprise-level security and GDPR/CCPA compliance

Use Cases

  • Real-time analysis of customer inquiries, such as calculating costs for custom orders
  • Generating accurate, on-brand responses across live chat, email, and social media
  • Explaining business policies like shipping procedures for backordered items
  • Offering tailored product recommendations based on customer needs

Best For

Helpdesk support teamsCustomer service agentsBusinesses using Zendesk or IntercomOrganizations using Gmail for supportCustomer service managersSupport teams seeking automationCustomer support professionals

Pros

  • Automates around 30% of support workload, saving time
  • Integrates effortlessly with popular helpdesk platforms
  • Provides enterprise-grade security, encryption, and GDPR/CCPA compliance
  • Uses a custom knowledge base to ensure accurate, consistent responses
  • Completely free to use
  • Easy installation as a Chrome extension

Cons

  • Requires a Tidio account and functions as an overlay on existing helpdesks
  • Primarily offers response suggestions that require human review
  • Part of the Tidio platform, with advanced features in paid versions

FAQs

Is Tidio Copilot completely free?
Yes, the Chrome extension is free to use. It introduces users to Tidio's full platform, including Lyro, which can handle 70% of customer inquiries automatically.
Can Copilot handle all communication channels?
Yes, it analyzes conversations across live chat, email, and social media to generate accurate, on-brand responses.
Which helpdesk platforms are compatible?
Copilot integrates with Zendesk, Intercom, Gorgias, and Gmail.
Will this replace my customer support team?
No, it provides suggested responses for agents to review and use, automating about 30% of support tasks to increase efficiency.
Is my data protected with Copilot?
Yes, it uses Anthropic's Claude AI with advanced security, encryption, and GDPR/CCPA compliance. Data is encrypted during transfer and stored securely.