Tidio Copilot

Free AI assistant for helpdesks that automates approximately 30% of support tasks, enhancing efficiency.

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About Tidio Copilot

Tidio Copilot is a complimentary AI-powered assistant designed to boost helpdesk team productivity. Available as a Chrome extension, it seamlessly integrates with platforms like Zendesk, Intercom, Gorgias, and Gmail. Copilot analyzes conversations across channels such as live chat, email, and social media to provide accurate response suggestions aligned with your brand. It aims to automate up to 30% of support workload while using a dedicated knowledge base to ensure factual, on-brand replies. Built with enterprise-level security, it leverages Anthropic's Claude AI, offering top-tier data protection, encryption, and compliance with GDPR and CCPA regulations.

How to Use

Install the free Chrome extension, create a free Tidio account, upload your knowledge base and FAQs, then start using AI-suggested responses in your helpdesk. You can modify or dismiss suggestions as needed for optimal support.

Features

AI-driven response suggestions for faster support

Custom knowledge base for accurate, on-brand replies

Automates approximately 30% of support tasks

Integrates smoothly with Zendesk, Intercom, Gorgias, and Gmail

Completely free to use

Enterprise-level security and GDPR/CCPA compliance

Use Cases

Real-time analysis of customer inquiries, such as calculating costs for custom orders

Generating accurate, on-brand responses across live chat, email, and social media

Explaining business policies like shipping procedures for backordered items

Offering tailored product recommendations based on customer needs

Best For

Helpdesk support teamsCustomer service agentsBusinesses using Zendesk or IntercomOrganizations using Gmail for supportCustomer service managersSupport teams seeking automationCustomer support professionals

Pros

Automates around 30% of support workload, saving time

Integrates effortlessly with popular helpdesk platforms

Provides enterprise-grade security, encryption, and GDPR/CCPA compliance

Uses a custom knowledge base to ensure accurate, consistent responses

Completely free to use

Easy installation as a Chrome extension

Cons

Requires a Tidio account and functions as an overlay on existing helpdesks

Primarily offers response suggestions that require human review

Part of the Tidio platform, with advanced features in paid versions

Frequently Asked Questions

Find answers to common questions about Tidio Copilot

Is Tidio Copilot completely free?

Yes, the Chrome extension is free to use. It introduces users to Tidio's full platform, including Lyro, which can handle 70% of customer inquiries automatically.

Can Copilot handle all communication channels?

Yes, it analyzes conversations across live chat, email, and social media to generate accurate, on-brand responses.

Which helpdesk platforms are compatible?

Copilot integrates with Zendesk, Intercom, Gorgias, and Gmail.

Will this replace my customer support team?

No, it provides suggested responses for agents to review and use, automating about 30% of support tasks to increase efficiency.

Is my data protected with Copilot?

Yes, it uses Anthropic's Claude AI with advanced security, encryption, and GDPR/CCPA compliance. Data is encrypted during transfer and stored securely.