Toma
AI-powered automation platform tailored for automotive dealerships, streamlining calls and appointment scheduling.
About Toma
Toma is an AI-driven automation platform designed specifically for automotive dealerships. It handles customer and sales calls, manages appointment scheduling, and reduces staff workload. Trusted by dealerships to enhance customer engagement and operational efficiency, Toma seamlessly integrates with existing systems to optimize communication across voice, web chat, and SMS channels.
How to Use
Schedule a personalized demo with Toma. The platform automates answering calls, booking service appointments, and managing communications through voice, web chat, and SMS for a smoother dealership operation.
Features
- AI-powered call handling and appointment booking
- Seamless integration with dealership management systems
- Multichannel communication via voice, chat, and SMS
- Automated workflows to improve operational efficiency
Use Cases
- Responding promptly to customer inquiries through web chat
- Sending automated SMS reminders for upcoming service appointments
- Handling inbound calls to schedule vehicle service visits
- Reducing staff workload by automating routine communication tasks
Best For
Dealership ownersCustomer service teamsService managersSales managersAutomotive dealerships
Pros
- Provides 24/7 automated support
- Enhances revenue through efficient call handling and appointment scheduling
- Reduces staff workload with automation
- Supports omnichannel communication channels
- Streamlines dealership operations
Cons
- AI may lessen personal interaction in some cases
- Initial setup and staff training required
- Potential for AI misinterpretations or errors
FAQs
What benefits does Toma deliver to automotive dealerships?
Toma helps dealerships avoid missed calls, increase monthly service bookings by over 180, generate an extra $30,000 in revenue, and save over 40 staff hours each month.
How does Toma stand out from other automation tools?
Toma provides comprehensive end-to-end automation, natural conversation flow, omnichannel communication, dedicated support, easy onboarding, and proprietary AI technology.
Which communication channels does Toma support?
Toma manages interactions across voice calls, web chat, and SMS messaging.