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tryvium ai

tryvium ai

A cloud-based contact center harnessing AI to deliver enhanced customer support and elevate overall customer experience.

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About tryvium ai

tryvium is a scalable, cloud-based contact center platform designed to empower support teams and improve both employee and customer experiences. Utilizing advanced AI, it offers comprehensive self-service options and intelligent tools for agents. The platform provides detailed insights for ongoing optimization, enhancing satisfaction and delivering measurable business results.

How to Use

Leverage tryvium to manage multi-channel customer interactions, automate routine tasks, access real-time performance insights, and boost agent efficiency. Seamlessly integrates with Microsoft Teams and leading ITSM platforms for streamlined operations.

Features

  • Seamless integrations with major platforms
  • Real-time operational monitoring
  • AI-powered automation with Copilot
  • Intuitive admin dashboard
  • Virtual assistant for self-service
  • Intelligent call and chat routing
  • Agent interface within Microsoft Teams

Use Cases

  • Implement self-service solutions with virtual assistants to reduce costs
  • Enhance customer satisfaction through personalized support
  • Optimize IT service desk workflows with AI and automation tools
  • Improve customer service efficiency with intelligent routing and agent support

Best For

IT service desksCustomer support teamsContact center agentsSupervisors and managersLarge enterprises with 5,000+ employees

Pros

  • Flexible scalability to meet evolving business needs
  • Strong integrations with leading ITSM platforms
  • Affordable, pay-as-you-go pricing structure
  • Comprehensive real-time analytics for ongoing improvement
  • Continuous innovation driven by AI advancements
  • Rapid deployment within four weeks

Cons

  • Pricing requires direct consultation for custom quotes
  • Dependent on Microsoft Teams for agent interface

Pricing Plans

Choose the perfect plan. All plans include 24/7 support.

Light

$3,575/month

Includes Jenie virtual assistant, chat channel, 15 agent licenses, NLP-powered virtual assistant, and automation for use cases.

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Most Popular

Essential

$5,242/month

Features chat and voice channels, 15 agent licenses, NLP virtual assistant, automation, and an omnichannel experience.

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Advanced

$7,742/month

Includes all Essential features plus Intelisense, 15 agent licenses, NLP virtual assistant, automation, and omnichannel support.

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FAQs

How long does it take to implement tryvium?
Implementation is quick, with deployment typically completed within four weeks and minimal setup required.
What integrations are available with tryvium?
tryvium offers native integrations with platforms like Dynamics, ServiceNow, BMC Remedy, Ivanti, Cherwell, Zendesk, and more.
What are the main benefits of using tryvium?
Key advantages include achieving high ROI, improving customer service efficiency, enabling self-service options, and streamlining support operations.
Which languages does Jenie, the virtual assistant, support?
Jenie supports over 100 languages, providing real-time translation and converting conversations into stored transcripts.
Can tryvium scale with my business?
Yes, tryvium is designed to scale seamlessly, accommodating growing support needs and increasing agent counts.