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Unthread

Unthread

Unthread seamlessly integrates AI-powered support on Slack, enabling conversation tracking and intelligent ticket prioritization.

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About Unthread

Unthread enables organizations to expand their support capabilities directly within Slack. It automatically monitors conversations, assigns and tags tickets, and suggests AI-generated responses. The platform transforms support requests into organized, prioritized tickets with clear ownership and SLAs. It also integrates with shared email inboxes and offers live in-app chat for comprehensive support management.

How to Use

Connect Unthread with Slack to convert support requests into prioritized tickets. Assign ownership, monitor progress, and close tickets—all within Slack. Use AI to get response suggestions and automate categorization for faster support workflows.

Features

  • Shared email inbox management
  • API access and third-party integrations
  • Real-time conversation tracking
  • Support for Slack channels
  • Dynamic ticket assignment
  • In-app live chat support
  • Analytics for SLAs and response times
  • AI-powered support automation

Use Cases

  • Support for critical IT infrastructure SaaS platforms
  • Building customer relationships for agencies
  • Supporting open-source community projects
  • Accelerating product feedback with shared channels
  • Enhancing transparency and communication in fintech firms
  • Managing customer requests through Slack in HR tech

Best For

Open-source community supportCustomer service teamsFintech companiesMarketing agenciesIT support teamsSaaS providersCustomer success managersHR departments

Pros

  • Seamless integration with existing tools
  • Efficient ticket prioritization
  • Native Slack support
  • Advanced analytics and reports
  • AI-driven support automation

Cons

  • Dependent on Slack for workflows
  • Advanced integrations may require higher-tier plans
  • Costs increase with more channels and users

Pricing Plans

Choose the perfect plan. All plans include 24/7 support.

Basic Plan

$50 per month per agent

Simple Slack-based support with conversation tracking, SLAs, ticket assignments, inbox access, broadcasts, basic API, and support channel. Handles up to 100 conversations monthly. Minimum 5 agents.

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Most Popular

Pro Plan

$75 per month per agent

Includes all Basic features plus unlimited conversations, multiple email inboxes, in-app live chat, knowledge base sync, auto-tagging, customer satisfaction surveys, webhook API, and CRM integrations. Minimum 5 agents.

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Enterprise & Custom Plans

Contact us for pricing

Tailored solutions for high-volume needs with custom integrations, single sign-on (SSO), HRIS sync, HIPAA compliance, dedicated hosting, mass email broadcasts, and enterprise-level SLAs.

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FAQs

What is Unthread?
Unthread is a Slack-based support platform that converts requests into organized tickets with prioritization and SLAs.
Which tools does Unthread support integration with?
Unthread integrates with Slack, email, in-app chat, and offers API access for custom integrations.
What analytics features are available in Unthread?
It provides insights into response times, resolution rates, SLA compliance, and customer satisfaction scores.
Which industries benefit most from Unthread?
Unthread suits industries like fintech, SaaS, HR tech, open source projects, and agencies needing support automation.
Can Unthread handle high-volume support requests?
Yes, especially with enterprise plans that support custom integrations and dedicated hosting for large-scale support needs.