UserCall

AI-powered voice interview and qualitative analysis platform for deep user insights.

AI Interview Assistant AI Agent AI Research Tool AI Transcription Large Language Models (LLMs)AI Summarizer AI Speech-to-Text

About UserCall

UserCall is an AI-driven voice interview and analysis tool that enables users to create customized AI interview links for collecting in-depth qualitative user feedback. It features AI-moderated voice interviews and automated thematic analysis, providing rich insights while eliminating scheduling hassles and manual coding. Ideal for scalable, in-depth user research.

How to Use

Create a branded AI interview link and share it via email, app, website, or social media. Participants engage with the AI agent, which conducts interviews and delivers summaries, transcripts, and insights for your analysis.

Features

Customizable AI interview agents tailored to your needs
Advanced thematic analysis and pattern detection
AI-moderated voice interview sessions
Automated qualitative data analysis
Branded, shareable interview links
Support for over 32 languages and dialects
Visual data reports and comprehensive insights

Use Cases

Accelerating formative user research
Enhancing customer satisfaction and NPS scores
Refined customer segmentation strategies
Identifying new product and feature opportunities
Conducting cross-cultural and multilingual research
Automated thematic content analysis

Best For

Large enterprisesMarketing teamsStartups and scale-upsCustomer success departmentsUX and product researchersProduct managers

Pros

Supports multiple languages and dialects
Automates interview processes to save time
Provides insights 10 times deeper than surveys
High-conversion branded interview links
Real-time qualitative analysis with AI
Reduces interviewer bias for more honest responses

Cons

Human interviews still valuable for certain insights
AI may not fully grasp nuanced data compared to experts
Long interviews can lead to user fatigue

Pricing Plans

Choose the perfect plan. All plans include 24/7 support.

Lite Plan

$89/month

Includes up to 15 call recordings and 35 qualitative analysis runs monthly. Features limited AI chat insights, 12-minute maximum interview length, 2 interview links, customizable questions, full transcripts with summaries, branded links, multilingual voices, and 150 monthly credits. Additional pay-as-you-go credits available.

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Core Plan

$199/month

Offers up to 40 call recordings and 100 analysis runs each month. Unlimited AI chat insights, 20-minute interview limit, up to 5 interview links, custom LLM models, outbound calling options (additional cost), 400 monthly credits, plus all Lite plan features.

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Enterprise Plan

Customizable solutions including dedicated seats, tailored analysis capacity, extended call durations, integrations, and additional features. Includes all features from the Core plan.

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FAQs

Is this platform designed to replace traditional user interviews or surveys?

Not entirely. Human interviews remain essential for deep insights, and surveys are useful for quantitative data. UserCall offers a quick, scalable way to gather rich qualitative feedback, enabling faster learning and iteration.

Can AI truly understand complex qualitative data?

While expert researchers provide nuanced understanding, AI automates the analysis by tagging insights, identifying themes, and detecting patterns in transcripts, significantly speeding up the process and supporting data-driven decisions.

Is it possible to customize AI analysis parameters like themes and tags?

Absolutely. You can define custom themes, tags, and filters to align AI analysis with your specific research goals. The platform also offers Q&A features and detailed summaries for deeper insights.

What is the typical length of AI-moderated voice interviews?

Interviews can range from five to thirty minutes or longer. Shorter interviews often yield more focused insights, and even brief sessions can generate deeper understanding than extensive surveys.

How natural does the AI interview experience feel for users?

Our AI agents facilitate conversational, human-like interactions with optimized response times and flow. Many users find the experience engaging and even therapeutic, leading to honest and detailed responses.

What types of follow-up questions can the AI ask during interviews?

The AI can generate relevant follow-up questions based on user responses to explore pain points, motivations, and user experience issues, providing comprehensive insights.

How does UserCall reduce bias during interviews?

UserCall employs neutral, non-leading question formulations and maintains objectivity, ensuring responses are based on genuine user input rather than suggestive prompts.

How do I set up a UserCall interview link?

Simply input your product details, goals, and questions. The platform then generates a branded link for scalable interviews, providing transcripts and insights to inform your product improvements.

How can I share the interview link with my users?

Distribute your branded link via email, app, website, or social media. Incentives like credits or gift cards can boost participation and completion rates.

Do you offer user recruiting or research panels?

Yes, we partner with a global panel of over 3 million vetted participants, allowing targeted recruitment by location, industry, demographics, and more. Contact us for details.