UserVoice Feedback Capture
A comprehensive tool designed to capture and organize customer feedback instantly, enhancing product insights.
About UserVoice Feedback Capture
The UserVoice Feedback Extension enables product teams and customer support staff to gather customer insights directly from any webpage, email, or conversation in real-time. It seamlessly links feedback to existing ideas and associates inputs with known customers, utilizing intelligent AI-powered search for efficient organization.
How to Use
Highlight text or enter feedback directly from any webpage or email. Use AI-powered search to link feedback to existing ideas or create new ones. Assign feedback to users and subscribe them for future updates easily.
Features
- Assign users and subscribe them to updates
- AI-powered search to connect feedback with existing ideas
- Immediate collection of customer insights
Use Cases
- Collecting customer input during support calls
- Prioritizing feedback for product enhancements
- Gathering insights from web pages and email conversations
Best For
Customer Success ManagersProduct TeamsSupport TeamsUX DesignersMarketing Professionals
Pros
- Enhances customer engagement with subscription features
- Simplifies feedback collection from multiple sources
- Leverages AI to organize and link customer insights
- Provides valuable feedback analytics for idea valuation
Cons
- Dependence on AI accuracy for feedback linking
- Requires an active UserVoice account
FAQs
What is the UserVoice Feedback Extension?
It is a tool that captures customer feedback from any webpage, email, or conversation instantly.
How does the extension help organize feedback?
It uses AI-driven search to automatically find and link related feedback, keeping everything well-organized.
How does this tool improve customer engagement?
Teams can subscribe customers to updates and communicate directly, fostering better engagement.
Is technical setup required to use the extension?
Setup involves installing the extension and linking it to your UserVoice account for seamless operation.
Can feedback be linked to existing ideas automatically?
Yes, AI-powered search helps connect new feedback with relevant existing ideas effortlessly.