Viff.ai - Guest Review Replier
AI-powered tool for instant guest review responses with a single click.
About Viff.ai - Guest Review Replier
Viff is an AI-driven assistant that crafts personalized responses to guest reviews with just one click. Designed for hoteliers and property managers, it helps save time, enhance online reputation, and boost booking rates. Viff supports over 25 languages, adapts to your brand voice, and handles challenging reviews professionally and efficiently.
How to Use
Highlight the guest review, click the Viff icon, copy the automated response, and send it. No setup or integration required.
Features
- Context-aware review response generation
- Supports over 25 languages
- Learns and adapts to your brand voice
- Maintains a courteous, professional tone
- Responds instantly with a single click
Use Cases
- Enhancing booking rates through timely review responses
- Managing online reviews on hotel booking sites
- Building a strong online reputation for hotels
- Engaging with guests across multiple platforms
- Streamlining review management for hoteliers
Best For
Reputation managersHoteliersProperty managersGuest relations teamsHotel marketing professionals
Pros
- Reduces response time with automated replies
- Integrates seamlessly with existing reputation tools
- Boosts bookings by engaging all reviews
- User-friendly with no learning curve
- Ensures consistent brand messaging
Cons
- AI response quality varies based on input
- Pricing details after free trial are limited
FAQs
How does Viff generate guest review responses?
Viff analyzes the review text and produces a personalized reply with a single click. Simply select the review, click the icon, and copy the response.
Is any setup or software integration needed for Viff?
No setup or integration is required. Viff works seamlessly with any reputation or property management system.
How many languages does Viff support?
Viff can understand and respond in over 25 languages, enabling global guest engagement.
Can Viff adapt to my hotel’s brand voice?
Yes, Viff learns your brand tone and voice after analyzing as few as 10 reviews.
Is there a trial version available?
Yes, sign up for a free trial and get your first 10 review responses at no cost.