Viqal

Viqal AI Virtual Concierge automates hotel guest messaging through WhatsApp, enhancing guest service and operational efficiency.

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About Viqal

Viqal is an AI-powered Virtual Concierge designed for hotels, holiday parks, and hostels. It streamlines guest communication from pre-arrival to post-stay by integrating with your PMS. Automate inquiries, manage bookings, personalize upselling, and gather feedback effortlessly. Viqal aims to boost revenue, reduce staff workload, and elevate guest satisfaction.

How to Use

Connect Viqal with your PMS, booking engine, or OTAs, or upload reservations via CSV. The AI automates guest interactions on WhatsApp, handling inquiries, upselling, and requests. Staff can intervene when necessary.

Features

Unified message inbox for seamless communication

WhatsApp Business integration tailored for hospitality

AI-driven upselling automation

Team inbox for internal collaboration

Proactive WhatsApp marketing campaigns

Dedicated customer support

Guest journey automation with AI

Advanced analytics and reporting tools

Customizable concierge builder

Group automation management

Integrations with PMS, booking engines, and OTAs

Use Cases

Collect guest feedback after stays

Respond to guest requests for amenities and assistance

Provide personalized local attraction and dining suggestions

Increase revenue through targeted upselling

Automate pre-arrival check-in and digital key delivery

Best For

Holiday parksHotelsHostelsCampgroundsResortsBoutique hotelsHostel chainsVacation rentals

Pros

Reduces staff workload significantly

Guests can communicate without app downloads

High open and response rates via WhatsApp

Automates up to 90% of guest inquiries

Enhances revenue through targeted upselling

Improves overall guest satisfaction

Provides 24/7 virtual concierge support

Cons

WhatsApp API usage costs apply

Requires integration with PMS, booking systems, or OTAs

AI effectiveness depends on proper setup and training

Pricing Plans

Choose the perfect plan for your needs. All plans include 24/7 support and regular updates.

Hotels & Holiday Parks (EUR)

€4 per room or cabin per month

Minimum €80/month. Includes unlimited conversations and messages. WhatsApp API costs are billed separately at actual rates.

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Hostels & Campings (EUR)

€2 per bed or unit per month

Minimum €80/month. Unlimited conversations and messages. WhatsApp API fees billed at actual usage.

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Hotels & Holiday Parks (GBP)

£3.40 per room or cabin monthly

Minimum £68/month. Includes unlimited conversations and messages. WhatsApp API costs are billed separately at actual rates.

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Hostels & Campings (GBP)

£1.70 per bed or unit per month

Minimum £68/month. Unlimited conversations and messages. WhatsApp API fees are billed at actual usage.

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Hotels & Holiday Parks (USD)

$4.40 per room or cabin monthly

Minimum $90/month. Includes unlimited conversations and messages. WhatsApp API costs are billed separately at actual rates.

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Hostels & Campings (USD)

$2.20 per bed or unit per month

Minimum $80/month. Unlimited conversations and messages. WhatsApp API fees are billed at actual usage.

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Frequently Asked Questions

Find answers to common questions about Viqal

What if my PMS or booking system integration isn't possible?

If integration isn't established within 120 days, the contract remains inactive, and you are not billed. We offer a zero-risk clause, and our team will assist in resolving any integration issues promptly.

Are there additional costs beyond the listed prices?

Only WhatsApp Business API usage fees are extra. These are billed by WhatsApp at actual rates; no other hidden fees apply.

How does Viqal ensure data security and guest privacy?

Viqal adheres to strict industry standards, encrypts all guest data during transmission and storage, and complies with GDPR. Please review our Data Processing Agreement for details.

What support services are included with Viqal?

We provide dedicated onboarding, 24/7 technical support, and ongoing updates to maximize your investment and ensure seamless operation.

Can Viqal be customized for different property types?

Yes, Viqal offers customizable features to suit various property categories, from luxury hotels to budget hostels and holiday parks.