Viqal
Viqal AI Virtual Concierge automates hotel guest messaging through WhatsApp, enhancing guest service and operational efficiency.
About Viqal
Viqal is an AI-powered Virtual Concierge designed for hotels, holiday parks, and hostels. It streamlines guest communication from pre-arrival to post-stay by integrating with your PMS. Automate inquiries, manage bookings, personalize upselling, and gather feedback effortlessly. Viqal aims to boost revenue, reduce staff workload, and elevate guest satisfaction.
How to Use
Connect Viqal with your PMS, booking engine, or OTAs, or upload reservations via CSV. The AI automates guest interactions on WhatsApp, handling inquiries, upselling, and requests. Staff can intervene when necessary.
Features
- Unified message inbox for seamless communication
- WhatsApp Business integration tailored for hospitality
- AI-driven upselling automation
- Team inbox for internal collaboration
- Proactive WhatsApp marketing campaigns
- Dedicated customer support
- Guest journey automation with AI
- Advanced analytics and reporting tools
- Customizable concierge builder
- Group automation management
- Integrations with PMS, booking engines, and OTAs
Use Cases
- Collect guest feedback after stays
- Respond to guest requests for amenities and assistance
- Provide personalized local attraction and dining suggestions
- Increase revenue through targeted upselling
- Automate pre-arrival check-in and digital key delivery
Best For
Pros
- Reduces staff workload significantly
- Guests can communicate without app downloads
- High open and response rates via WhatsApp
- Automates up to 90% of guest inquiries
- Enhances revenue through targeted upselling
- Improves overall guest satisfaction
- Provides 24/7 virtual concierge support
Cons
- WhatsApp API usage costs apply
- Requires integration with PMS, booking systems, or OTAs
- AI effectiveness depends on proper setup and training
Pricing Plans
Choose the perfect plan. All plans include 24/7 support.
Hotels & Holiday Parks (EUR)
Minimum €80/month. Includes unlimited conversations and messages. WhatsApp API costs are billed separately at actual rates.
Get StartedHostels & Campings (EUR)
Minimum €80/month. Unlimited conversations and messages. WhatsApp API fees billed at actual usage.
Get StartedHotels & Holiday Parks (GBP)
Minimum £68/month. Includes unlimited conversations and messages. WhatsApp API costs are billed separately at actual rates.
Get StartedHostels & Campings (GBP)
Minimum £68/month. Unlimited conversations and messages. WhatsApp API fees are billed at actual usage.
Get StartedHotels & Holiday Parks (USD)
Minimum $90/month. Includes unlimited conversations and messages. WhatsApp API costs are billed separately at actual rates.
Get StartedHostels & Campings (USD)
Minimum $80/month. Unlimited conversations and messages. WhatsApp API fees are billed at actual usage.
Get Started