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Virtual Scale

Virtual Scale

AI-powered virtual teams designed to enhance customer engagement across multiple communication channels.

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AI AgentAI Customer ServiceAI Call CenterAI ChatbotAI Sales AssistantAI Lead GenerationAI SummarizerAI Scheduling

About Virtual Scale

Virtual Scale is an advanced automation platform that offers an unlimited workforce of AI-driven employees capable of speaking, typing, and creating comprehensive client profiles from every interaction autonomously. It enables businesses to enhance customer engagement seamlessly across calls, chat, WhatsApp, SMS, and more, all within a single integrated platform. Easily scale operations with customizable AI agents tailored to your industry requirements.

How to Use

Businesses can deploy Virtual Scale’s AI employees to manage calls, chats, and messages, mimicking human agents. Users can choose from preset AI profiles or customize them to suit specific industry needs. The platform also allows integration of business-specific data to enable context-aware and personalized customer interactions.

Features

  • 24/7 multilingual support in over 36 languages
  • Automatic categorization of customer outcomes
  • Call transfer and escalation capabilities
  • Customizable AI agent profiles
  • AI-driven virtual teams for customer support
  • Unified omnichannel engagement across calls, chat, WhatsApp, and SMS
  • Automatic follow-up message scheduling
  • Intelligent summaries of customer conversations
  • Automatic collection of lead and customer data

Use Cases

  • Boost restaurant reservations with instant, personalized responses.
  • Engage customers instantly via web chat, WhatsApp, Facebook, and more.
  • Promote products and convert inquiries into sales.
  • Provide 24/7 management of guest inquiries for Airbnb or hospitality services.
  • Automatically send follow-up messages and schedule customer tasks.
  • Handle inbound and outbound calls with intelligent AI agents.
  • Schedule and manage medical appointments efficiently.
  • Support customer inquiries and resolve support requests seamlessly.

Best For

Hotels and hospitalitySmall and medium businessesProperty management firmsLarge enterprisesEducational institutionsRestaurants and cafesHealthcare providersCustomer support teams

Pros

  • Enhances team productivity
  • Boosts customer engagement
  • Supports multiple languages
  • Reduces operational costs
  • Increases lead interaction
  • Streamlines communication workflows
  • Provides 24/7 availability
  • Delivers faster response times

Cons

  • Credit-based billing may lead to unpredictable costs if not monitored
  • Requires ongoing oversight to optimize AI performance
  • Potential for less personal interactions if not properly customized

Pricing Plans

Choose the perfect plan. All plans include 24/7 support.

Starter

$9/month

Ideal for individuals or small businesses starting out. Access essential features with 6,800 included credits. Additional credits cost $1.00 per 700.

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Most Popular

Boost

$29/month

Perfect for growing businesses. Unlock enhanced tools and support with 23,200 credits included. Extra credits are $1.00 per 750.

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Scale

$59/month

Designed for expanding companies. Includes 50,200 credits, with advanced features and automation for increased efficiency. Additional credits cost $1.00 per 800.

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Pro

$299/month

Suitable for established enterprises. Offers premium support, integrations, and customization with 269,100 credits included. Extra credits are $1.00 per 850.

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Business

$699/month

Tailored for SMEs with complex needs. Provides enterprise security, dedicated account management, and full customization, including 699,000 credits. Additional credits cost $1.00 per 950.

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FAQs

What is Virtual Scale?
Virtual Scale is an AI-driven platform that provides virtual teams to enhance customer engagement across calls, chat, WhatsApp, SMS, and more, all managed from a single interface.
How does Virtual Scale operate?
It deploys customizable AI employees that handle customer interactions across multiple channels, mimicking human agents. Users can tailor these AI profiles to their industry needs and incorporate business data for context-aware support.
What makes Virtual Scale different?
It offers a unified platform for multi-channel customer engagement with AI virtual teams, supporting 36 languages and allowing extensive customization to suit various business needs.
Which industries benefit most from Virtual Scale?
Industries such as hospitality, healthcare, property management, and education can leverage Virtual Scale to improve customer support and engagement.
What are the key features of Virtual Scale?
Features include AI virtual teams, omnichannel engagement, customizable AI profiles, 24/7 multilingual support, automatic lead data collection, conversation summaries, outcome categorization, follow-up automation, and call transfer.
Can I personalize my AI team?
Yes, you can customize your AI agents by defining their skills, personality, and behavior to align with your brand and operational requirements.
What is the pricing structure of Virtual Scale?
Pricing varies based on the selected plan, ranging from starter options to enterprise solutions. Visit the pricing page for detailed information.
How are credits used in Virtual Scale?
Credits quantify usage per interaction. Typically, a one-minute call consumes about 140 credits, while a single message uses roughly 8 credits, depending on complexity and voice realism.
What if I exceed my plan’s credits?
Extra usage incurs additional charges at the overuse rate, such as $1.00 per 700 credits on the starter plan, ensuring you only pay for what you use beyond your plan.
Do unused credits carry over to the next month?
No, credits reset at the end of each billing cycle. Unused credits do not roll over to the following month.