Vocera
Cekura delivers advanced AI voice agent testing and observability solutions to optimize conversational AI performance.
About Vocera
Cekura, formerly known as Vocera, offers comprehensive solutions for testing and monitoring AI voice agents. It enables developers to generate adversarial scenarios, simulate realistic calls, and gain actionable insights. Its real-time monitoring and alerting ensure voice AI systems perform reliably in production environments.
How to Use
Use Cekura to evaluate AI voice agents by testing with AI-generated or custom datasets, simulate challenging call scenarios, replay real conversations, and measure performance with specific metrics. It also offers real-time monitoring and alerts for live production environments.
Features
- Customizable Performance Metrics
- AI Voice Agent Testing Platform
- Scenario and Call Simulation
- Voice AI Observability Tools
- Real-time Performance Monitoring
- Instant Alerting System
- Comprehensive Performance Analytics
Use Cases
- Customer Support Automation
- Healthcare Reception Management
- Home Service Call Handling
- Recruitment Call Screening
- Testing interactions with difficult callers (e.g., impatient or interruptive users)
- Legal Intake Processes
- Outbound Sales Campaigns
- Customer Feedback Collection
- AI Training and Coaching
- Customer Onboarding Support
- Replaying and analyzing problematic conversations for issue resolution
- Validating new prompts to prevent workflow disruptions
- Debt Collection Calls
- Monitoring compliance and error prevention
Best For
Compliance OfficersVoice AI EngineersCustomer Service ManagersConversational AI DevelopersQuality Assurance Teams
Pros
- Dedicated support team for assistance and guidance
- Extensive testing and monitoring capabilities for voice AI systems
- Real-time insights, alerts, and performance tracking
- Customizable metrics tailored to specific needs
- Ability to simulate realistic and adversarial call scenarios
- Accelerates deployment by ensuring consistent agent performance
Cons
- Dependent on the accuracy and quality of simulated datasets and scenarios
- Initial setup may require effort to configure custom metrics and datasets
FAQs
What is the primary function of Cekura?
Cekura enables testing and continuous monitoring of AI voice agents to ensure reliable and high-quality conversational interactions.
How can Cekura improve my AI voice system?
By testing with diverse datasets, simulating challenging scenarios, replaying real calls, and providing performance metrics, Cekura helps optimize AI voice accuracy and reliability.
Can Cekura monitor AI voice agents in real time?
Yes, it offers real-time monitoring, instant alerts, and detailed analytics to ensure your voice AI performs optimally during live operations.
What types of scenarios can Cekura simulate?
Cekura can generate adversarial, complex, and realistic call scenarios, including difficult callers, broken prompts, and workflow disruptions.
Is Cekura suitable for all industries?
Cekura is ideal for industries utilizing voice AI, such as customer support, healthcare, finance, and sales, to enhance system performance and compliance.