Yuma

Yuma AI streamlines customer support for Shopify businesses by leveraging advanced generative AI, boosting efficiency and customer satisfaction.

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About Yuma

Yuma Ticket Assistant seamlessly integrates with your help desk platform to automate customer ticket responses. Enhance support efficiency, improve customer experience, and increase revenue. Using cutting-edge generative AI, Yuma automates over 40% of support tickets for large Shopify stores, reducing workload and response times.

How to Use

Connect Yuma AI to your help desk system. It automatically drafts responses to customer inquiries, handles order edits, subscription pauses, and manages conversations without manual intervention.

Features

Automates ticket response creation
Performs autonomous support actions
Utilizes advanced generative AI technology
Integrates smoothly with help desk platforms

Use Cases

Prioritizing and escalating support tickets
Filtering spam and auto-replies
Responding to shipping and delivery questions
Managing social media customer interactions
Handling reviews and feedback responses
Streamlining refunds, returns, and exchanges
Automating order inquiry responses
Managing subscription modifications
Answering pre-sales customer questions
Troubleshooting post-purchase issues

Best For

Customer experience leadersSupport teamsEcommerce brandsShopify store ownersDTC brandsOperations managers

Pros

Boosts agent productivity
Delivers high return on investment
Supports scale without additional hires
Reduces operational costs
Quick setup compared to other AI solutions
Enhances customer satisfaction
Improves CSAT scores
Automates a large portion of support tickets

Cons

Effectiveness depends on quality of pre-trained ecommerce data
Requires integration with existing help desk systems
Pricing varies based on autonomous resolutions

Pricing Plans

Choose the perfect plan. All plans include 24/7 support.

500 Automated Resolutions

$350/month

Unlimited tickets, dedicated support, 30-day free trial, $0.70 per additional resolution ($1.50 over quota), quota resets monthly.

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1,000 Automated Resolutions

$650/month

Unlimited tickets, dedicated support, 30-day free trial, $0.65 per extra resolution ($1.40 over quota), quota resets monthly.

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1,500 Automated Resolutions

$900/month

Unlimited tickets, dedicated support, 30-day free trial, $0.60 per additional resolution ($1.30 over quota), quota resets monthly.

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Enterprise Plan

Custom pricing

Starts at 15,000 resolutions annually, unlimited tickets, dedicated support, 30-day free trial, tailored plans from $0.55 per resolution, resets can be monthly or yearly.

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FAQs

What constitutes a billable ticket?

A billable ticket is one automatically fetched from your help desk and linked to your store. Tickets that are closed or deleted immediately, or sent through unsupported channels like phone, are excluded from billing.

What is an autonomous resolution?

An autonomous resolution occurs when Yuma independently provides at least one AI-generated reply, and the customer confirms satisfaction or ends the chat within 24 hours, without requiring human intervention.

How does Yuma integrate with my help desk?

Yuma seamlessly connects with popular help desk platforms, automating responses and actions directly within your existing support environment.

Can Yuma handle complex customer inquiries?

Yes, Yuma's advanced generative AI manages a wide range of support questions, including order issues, subscriptions, and technical troubleshooting.

Is there a trial period available?

Yes, all plans include a 30-day free trial to evaluate Yuma’s capabilities before committing to a subscription.