My AskAI is an advanced AI customer support platform that automates up to 75% of support inquiries. It seamlessly integrates with popular live chat tools like Zendesk, Intercom, and Freshchat, enabling businesses to deliver instant, accurate responses. Users can train the AI with content from websites, help docs, and internal documents to provide personalized support at scale.
How to Use
Sign up for a free account, create your AI support agent, upload your knowledge base—such as help articles, website content, or documents—and connect it to your live chat or support system. The AI will then handle customer inquiries automatically, improving efficiency.
Features
Seamless integration with popular live chat platforms
Customizable AI agent tone and behavior
Real-time access to customer data
Automatic resolution and ticket management
Intelligent Zendesk ticket tagging
AI-driven customer support automation
Use Cases
Providing instant, 24/7 customer answers
Identifying gaps in support documentation
Automating support workflows for SaaS and eCommerce
Reducing human support workload
Enhancing ticket organization with automatic tagging
Best For
ECommerce businessesCustomer support teamsSaaS providersCustomer success managersSupport managersHelp desk operators
Pros
Cost-effective AI customer support solution
Effortless integration with existing tools
Significant reduction in support tickets
Fully customizable AI behavior
GDPR compliant security standards
Enhanced customer response times
Cons
Dependent on existing support tools for human handover
AI may not handle all complex inquiries
Requires initial training with relevant content
Pricing Plans
Choose the perfect plan for your needs. All plans include 24/7 support and regular updates.
Find answers to common questions about Zendesk AI (but cheaper)
What types of content can I upload to train my AI agent?
You can add websites, help documentation, PDFs, presentations, and internal documents to enhance your AI's knowledge.
Which integrations are supported for connecting my AI agent?
We support a wide range of integrations, including Zendesk, Intercom, Freshchat, Slack, and more, to securely connect your content and customer channels.
Can my AI agent collect leads or email addresses?
Yes, enable the 'Lead Capture' feature to require users to provide their email before chatting. You can export these leads or connect to your CRM via webhooks like Zapier.
How do I create and set up my AI support agent?
Register for a free 30-day trial, upload your knowledge sources, and customize your AI agent in less than five minutes to start answering customer questions.
What makes My AskAI different from ChatGPT?
While ChatGPT offers general AI capabilities, My AskAI connects your AI to your company's private data and documentation, providing tailored and accurate support for your business.
How secure is my data with My AskAI?
All uploaded content is stored securely in isolated containers with AES-256 encryption, ensuring your data remains private and is used only for support purposes.
Can I embed my AI agent on my website?
Yes, you can easily embed a chat widget with your AI agent onto your website using a simple HTML code snippet, enabling visitors to get instant answers.
How does human handover work in the support process?
When the AI cannot confidently answer a query, customers can opt to 'Talk to a person,' seamlessly transferring the conversation to your human support team via your existing support tool.
What are the main benefits of integrating tools with an AI agent?
Integration enables faster responses, centralized knowledge, 24/7 availability, natural language searchability, and valuable usage analytics to improve support quality.
Which live chat platforms are compatible with My AskAI?
Our AI agents work with Intercom, Zendesk, Freshchat, HubSpot, and other major support platforms, replacing or enhancing existing chat functionalities.
